Screenshots of Nationwide financial services website displayed on a laptop and two smartphones showing the homepage, mobile menu, and financial solutions menu.

Nationwide

OGILVY

ASSOCIATE DIRECTOR

I served as design director on the Nationwide account from the pitch process through final delivery. Our challenge was to create a more intuitive navigation experience, and redesign the Nationwide site while staying within existing brand guidelines.

Screenshot of Forward website homepage showing a family of three on a couch, text about extraordinary care, and sections on financial products and services.

The Pitch

As Design Director for the Nationwide pitch, I led a small team through a fast-paced process to build a compelling case for their homepage redesign. That meant high-fidelity mockups and a clickable prototype delivered under a tight deadline. The design stayed true to Nationwide's brand guidelines while pushing toward a cleaner, more modern aesthetic. My role covered both the creative direction and managing the design team, keeping the work focused and the quality high throughout. We won the account.

The Process

 

I led competitive and current state audits of Nationwide’s current website as well as the sites of their direct competitors. I facilitated a design workshop with key Nationwide stakeholders to surface existing pain points, align on goals, and establish constraints.

That foundation directly shaped the wireframes for the homepage and navigation. The wireframes allowed us to work through how to make the navigation more intuitive and the homepage layout more streamlined, while keeping the overall experience familiar to existing users. My team then developed style tiles to explore visual directions before moving into high fidelity designs.

Screenshot of a presentation slide titled "Understanding the Audience" with various colored sticky notes displaying comments and suggestions about design, content, and user experience. The notes discuss challenges such as navigation complexity, interface inconsistencies, and content overload.
A colorful digital board divided into sections with notes and ideas about designing a website. Sections are labeled 'MUST haves,' 'SHOULD haves,' 'COULD haves,' and 'WON'T haves,' containing various sticky notes with examples and comments related to web design features and principles.
A visual brand ranking chart showing different styles and categories of design, including Layout and Content, Photography, and Graphics, with description of each style's characteristics and an example of different font combinations contributing to brand identity.
Comparison of four webpage screenshots related to insurance, each showing sections for support, insurance types, and contact information, with placeholder text and icons.

The Result

 

The final deliverable was a comprehensive design system built to scale. This included high-fidelity designs for the homepage and navigation, a clickable prototype showcasing the new navigation in action, and a full component library designed to support a templated approach to the broader site redesign. Together, these assets gave Nationwide everything they needed to carry the redesign forward consistently across the site.